Terms and Conditions

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website and online store operated by Handesly FZ-LLC (“Handesly”, “we”, “us”, or “our”). By accessing or using our website, you agree to be bound by these Terms.

1. Company Information

Handesly FZ-LLC is a Free Zone Limited Liability Company registered in Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates.
Registered address: FBC50084, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
Email: contact@handesly.com

2. Use of the Website

  • You must be at least 18 years old or the legal age of majority in your jurisdiction to use this website and place orders.
  • You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the site by, any third party.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Products and Orders

  • All products, descriptions, and prices are subject to change at any time without notice.
  • Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or reject any order at our sole discretion.
  • If an ordered product is unavailable, we may cancel the order or contact you to offer an alternative or a refund.

4. Pricing, Taxes, and Payments

  • Prices displayed on the website are shown in the applicable currency and may or may not include taxes, duties, or shipping fees, which will be indicated at checkout where applicable.
  • We reserve the right to correct any pricing errors and to cancel any orders placed at an incorrect price.
  • Payments are processed securely through third‑party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method.

5. Shipping and Delivery

  • Estimated shipping times are provided for convenience only and are not guaranteed. Actual delivery times may vary depending on destination, carrier, and external factors.
  • Risk of loss and title for products pass to you upon delivery to the shipping address you provide.
  • You are responsible for any customs duties, taxes, or import fees that may apply in your country.

6. Returns, Exchanges, and Refunds

  • Our returns and refund rules are described in our Returns/Refund Policy (if published separately). Where no separate policy is provided, returns are accepted only in accordance with applicable law and our internal procedures.
  • Products must generally be returned unused, in their original packaging, and with all accessories and documentation, unless otherwise required by law.
  • Certain items may be non‑returnable for hygiene, safety, or technical reasons (for example, opened electronic items or personal care products), except where local law requires otherwise.

7. Intellectual Property

  • All content on this website, including text, images, graphics, logos, icons, and software, is owned or licensed by Handesly FZ-LLC and is protected by applicable intellectual property laws.
  • You may not copy, reproduce, distribute, modify, or create derivative works from any content on the website without our prior written consent.

8. Third‑Party Services and Links

  • Our website may contain links to third‑party websites or services that are not controlled by Handesly FZ-LLC.
  • We are not responsible for the content, privacy practices, or terms and conditions of such third‑party sites, and your use of them is at your own risk.

9. Limitation of Liability

  • To the maximum extent permitted by law, Handesly FZ-LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or purchase of products.
  • Our total aggregate liability for any claim related to the website or products shall not exceed the amount you paid for the product or service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Handesly FZ-LLC, its managers, employees, and partners from and against any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your misuse of the website, violation of these Terms, or infringement of any third‑party rights.

11. Governing Law and Jurisdiction

These Terms are governed by the laws and regulations applicable in the Emirate of Ras Al Khaimah and, where relevant, the United Arab Emirates. Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive or competent jurisdiction of the relevant courts or authorities in Ras Al Khaimah, UAE, to the extent permitted by law.

12. Changes to These Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with a revised “last updated” date. Your continued use of the website after such changes have been posted constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Handesly FZ-LLC
FBC50084, Compass Building, Al Shohada Road,
Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: contact@handesly.com